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Frequently Asked Questions

FAQ and Answers.

Shipping & Delivery Open all

Does the company have its own car delivery service?

At the moment, we do not have our own car delivery service. We are in negotiations with companies that could provide this service.

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Cookie Policy

for the website www.1TOP.GROUP

Corporate Preamble

TOP GROUP builds its activities on the principles of trust, transparency, and responsibility towards every user. We understand that protecting personal data and respecting privacy is not only a legal requirement but also the foundation of long-term relationships with our clients and partners.

The use of cookies on the Website is aimed exclusively at improving the quality of services provided, ensuring convenience, and creating a personalized experience for every visitor. All applied technologies comply with strict international standards, including GDPR and Federal Law No. 152, and ensure a balance between efficiency, security, and user control.

Our goal is to make every visitor feel confident, protected, and comfortable while interacting with our Website. That is why we provide detailed explanations about which cookies are used, how they work, and how you can manage your settings.

Introduction

This Cookie Policy (hereinafter – the “Policy”) describes how the website www.1TOP.GROUP (hereinafter – the “Website”) applies cookies and similar technologies, as well as how users can manage them.

This document is prepared in accordance with the requirements of:

applicable international and national acts regulating data processing issues.

Our goal is to ensure transparency and trust: we want every visitor to understand what data is collected, why it is needed, and how one can influence this process.

By using the Website, you agree to the use of cookies in accordance with this Policy. If you do not agree, please configure your browser accordingly or refrain from using the Website.

What are cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when visiting a website.

They allow to:

recognize the device during subsequent visits;
save preferences (e.g., chosen language, login, font size);
simplify navigation and speed up page loading;
collect statistics to analyze website performance;
generate personalized content and advertising.

Types of cookies:

Session cookies – automatically deleted when the browser is closed.
Persistent cookies – stored for a certain time or until deleted manually.
First-party cookies – created directly by the Website.
Third-party cookies – set by partners (e.g., analytics or advertising services).

Types of cookies used on www.1TOP.GROUP

3.1. Strictly necessary cookies

Without them the Website cannot function properly. They ensure basic functions: authorization, page navigation, access to secure areas, shopping cart operation, and order processing.

Examples: cookies storing login information or privacy settings.

The use of these cookies does not require consent, as they provide the functionality requested by the user.

3.2. Performance (analytical) cookies

They collect information about how the Website is used: which pages are most popular, whether there are errors in loading, how much time users spend on the resource.

The information is aggregated and anonymized, allowing us to improve Website performance without directly identifying the individual.

Examples: Google Analytics, Yandex.Metrica.

According to GDPR, the use of such cookies requires user consent.

3.3. Functional cookies

These cookies “remember” your settings and preferences:

interface language;
region;
saved forms and display settings (fonts, text sizes, etc.).

They make the Website more personalized and convenient.

Example: cookies that save your chosen language for repeat visits.

3.4. Targeting (advertising) cookies

Used to deliver advertising and offers most relevant to your interests.

They also help to:

limit the number of times the same ad is displayed;
measure the effectiveness of advertising campaigns;
share data with advertising networks and partners to generate offers.

Since such cookies process more data, explicit user consent is required.

Purposes of using cookies

On the Website and in our partners’ services, cookies are used for the following purposes:

User identification – to correctly process transactions, orders, and logins.
Personalization – to save settings and preferences for repeat visits.
Optimization and analytics – to assess traffic, analyze audience behavior, and improve functionality.
Advertising and marketing – to display personalized offers and advertising materials.
Information support – to provide recommendations and content tailored to user interests.

Cookie management

You have the right to decide which cookies to use.

Possible actions:

allow all cookies (default in most browsers);
block some or all cookies;
delete previously saved cookies;
receive notifications about each new cookie.

Important: disabling certain cookies may limit Website functionality.

Browser settings links:

Google Chrome – support.google.com/chrome/answer/95647
Mozilla Firefox – support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Microsoft Edge – thewindowsclub.com/allow-or-block-cookies-in-microsoft-edge
Apple Safari – apple.com/legal/privacy/en-ww/cookies
Opera – opera.com/help/tutorials/security/privacy

For more general information about cookies, click here:
www.allaboutcookies.org

You may also use independent resources such as: www.allaboutcookies.org.

Changes to the Cookie Policy

We reserve the right to update this Policy to reflect changes in legislation, the implementation of new technologies, or improvements in our services.

All changes will be published on this page, with the date of the last update indicated at the bottom of the document.

We recommend reviewing this section periodically to obtain the latest information.

Contact information

If you have questions, suggestions, or complaints regarding the use of cookies, you can contact us:

Email: support@1top.group
Feedback form: www.1TOP.GROUP/contact

We strive to respond within 10 working days.

Additional provisions

We do not use cookies to collect “sensitive” personal data (e.g., health information or beliefs).
Cookies are not shared with third parties without your consent, except when required by law.
In case of discrepancies between this Policy and the Terms of Use, the provisions of this Policy regarding cookies take precedence.

Necessary

These cookies are absolutely necessary for the website to function and therefore cannot be disabled in our systems. They are usually placed only in response to activities such as requests for services, such as entering privacy settings, logging in or filling out forms. You can set your browser to block or warn about cookies, but in this case, certain parts of the site may not work.

Reсlam

With the help of these, I can send you information and newsletters that suit your interests to the user. These cookies may contain personal data and are suitable for the visitor for identification.

Analytic

This cookies shows where you went on the website, what products you looked at, and what you did. THE depending on the lifetime of the cookie, it remains on the client machine. It can be used by functions such as Google Analytics. These cookies do not c

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Frequently Asked Questions

Shipping & Delivery Open all

Does the company have its own car delivery service?